Automate Phone Calls with Custom ChatGPT AI Assistant

Using an AI phone assistant can provide several benefits:

1. Efficiency: An AI assistant can make calls on your behalf, freeing up your time to focus on other tasks. It can handle routine calls, schedule appointments, and follow up on tasks quickly and consistently.

2. Consistency: The AI assistant follows a predefined script and process, ensuring a standardized and professional approach with every call. This can help maintain a positive brand image and customer experience.

3. Availability: The AI assistant can make calls 24/7, without the limitations of human working hours. This can be particularly useful for businesses that need to be responsive to customer inquiries or emergencies outside of normal business hours.

4. Scalability: As your business grows, the AI assistant can handle an increasing volume of calls without the need to hire additional staff. This can help you scale your operations more efficiently.

5. Personalization: The AI assistant can be customized to match your specific needs and communication style, ensuring that the calls made on your behalf align with your brand and preferences.

6. Insights: The AI assistant can provide detailed call logs and transcripts, giving you valuable insights into the conversations and allowing you to monitor the performance of your outreach efforts.

By leveraging an AI phone assistant, you can streamline your communication processes, improve customer satisfaction, and free up your time to focus on other important aspects of your business or personal life.

To set up the custom GPT tool, follow these steps:

1. Create a new GPT in the ChatGPT Plus account by going to the "Explore GPTs" tab and clicking "Create New". Name it "My AI Phone Assistant" and paste the provided prompt into the prompt field.

2. Sign up for a Bland AI account if you haven't already. This will allow you to use their API to make outbound phone calls.

3. In Bland AI, go to the API Keys section and copy your API key.

4. In the ChatGPT tool, click the cog icon next to the "Authentication" section and paste your Bland AI API key. Set the authentication type to "API Key" and click "Save".

5. The Bland AI API schema has been provided for you, which includes the necessary variables to initiate a phone call and retrieve the call transcript. Copy this schema and paste it into the custom tool.

6. When you're ready to make a call, simply ask the ChatGPT tool to "Call someone for me". It will prompt you for the phone number and the objective of the call. The tool will then generate the appropriate task prompt and use the Bland AI API to make the call and retrieve the transcript.

The key aspects of this setup are the custom GPT prompt, the Bland AI API integration, and the structured task prompt generation. With this in place, you can easily leverage the power of ChatGPT to make outbound phone calls on your behalf.

To connect the GPT tool to a calling service, we'll be using Bland AI. Here's how to set it up:

1. Create an account on Bland AI if you haven't already.
2. On the Bland AI platform, you'll see the required information to make an outbound phone call, such as the phone number, task, and other details.
3. We'll be taking this functionality and integrating it into our custom GPT tool. The process of converting this into the open API schema required for the GPT tool can be tricky, but I've provided the necessary code in the school community.
4. Copy the provided API schema and paste it into the GPT tool.
5. To authenticate the GPT tool to use the Bland AI API, go to your Bland AI account, copy the API key, and paste it into the GPT tool's authentication settings.
6. With the Bland AI tool set up, the GPT tool is now ready to make phone calls on your behalf.

The most important part of this setup is the task prompt that the GPT tool will use to generate the call instructions. I've provided a detailed prompt structure based on the Bland AI documentation, which you can find in the school community.

Now, you can start using the GPT tool to make phone calls. Simply provide the phone number and the objective of the call, and the GPT tool will handle the rest, generating the appropriate task prompt and making the call through the Bland AI service.

To ensure your custom GPT can successfully make phone calls on your behalf, it's crucial to craft effective call prompts. The prompt should provide clear instructions and all the necessary details for the GPT to initiate and execute the call effectively.

Here are the key elements to include in your call prompt:

1. Purpose of the Call: Clearly state the objective or purpose of the call, such as scheduling a meeting, confirming an appointment, or inquiring about a specific matter.

2. Recipient Information: Provide the phone number and any relevant details about the person or organization you want the GPT to contact.

3. Desired Outcome: Specify the desired outcome or response you expect from the call, such as confirming availability, obtaining specific information, or scheduling a follow-up.

4. Additional Context: Include any additional context or instructions that the GPT might need to handle the call successfully, such as preferred meeting times, specific talking points, or any other relevant details.

By following this structure and providing comprehensive instructions, you can empower your custom GPT to make effective phone calls on your behalf, ensuring smooth communication and successful task completion.

To initiate and track outbound calls using the custom GPT, the following steps are followed:

1. The user provides the phone number to be called and the specific objective or message to be conveyed during the call.
2. The custom GPT generates a detailed task prompt based on the provided information, following the AMLHB (Attention, Memory, Language, Hierarchy, and Behavior) method. This prompt ensures the call is executed effectively.
3. The custom GPT utilizes the Bland AI API to initiate the outbound call, passing the necessary parameters such as the phone number and the generated task prompt.
4. After the call is completed, the custom GPT retrieves the call transcript using the Bland AI API. This allows the user to review the outcome of the call.
5. The custom GPT provides a summary of the call, informing the user of the successful completion of the task or any relevant details.

This integrated solution enables the user to seamlessly make phone calls on their behalf, with the custom GPT handling the call initiation, execution, and tracking, ensuring efficient and effective communication.

In this tutorial, we have explored how to set up a custom ChatGPT assistant to make phone calls on your behalf. By integrating the Bland AI platform, we were able to create a seamless workflow where the ChatGPT assistant can initiate calls, convey specific messages, and even retrieve call transcripts.

The key steps involved in this process include:

1. Creating a custom ChatGPT model with a prompt that outlines the assistant's capabilities and the required information for making calls.
2. Integrating the Bland AI platform by setting up an account, obtaining an API key, and configuring the custom action within the ChatGPT model.
3. Leveraging the Bland AI documentation and the provided open API schema to structure the task prompts, ensuring the assistant generates the appropriate call details.

This setup allows you to utilize the power of ChatGPT to handle various call-related tasks, such as scheduling appointments, confirming information, or even conducting customer support. By automating these processes, you can save time and improve efficiency in your personal or business operations.

The provided resources, including the prompt and the open API schema, are available in the free school community, making it easier for you to get started and customize the solution to fit your specific needs.

Remember, this is just the beginning of the possibilities when it comes to integrating AI-powered assistants into your workflows. Explore the potential of this setup and consider how you can further expand its capabilities to streamline your daily tasks and enhance your productivity.