Master Instagram Comment-to-Message Automation with AI Chatbot

First, we will create a brand new page from scratch. When you are new to ChatbotBuilder AI, the only option you'll be given is web chat. This is by design, as we want you to always start with web chat. It doesn't mean it's on your website, it's just where we can test and play with the chatbot before connecting it to other channels like Instagram and Facebook.

Let's go ahead and name the page "Celeste the solar guide" and continue.

Next, we'll head to the settings. Here, we'll customize the chatbot's color, logo, and default reply. It's important to save these settings.

Now, it's time to train our chatbot. We'll go to the Integrations section and turn on the Auto GPT feature. This is a new addition to help users in the Newbie space not get mixed up.

In the "edit" section, we'll add our knowledge base. This is where we'll define Celeste's purpose, key information, and important policies. We'll use the 5 Ps of prompt engineering to create a concise and effective knowledge base.

Once the knowledge base is in place, we'll test the chatbot by asking it some questions. We'll see that Celeste can already respond in multiple languages and even has voice capabilities - all in just 13 minutes!

Now that the foundation is laid, we're ready to connect Celeste to other channels, starting with Facebook Messenger and Instagram.

First, we'll connect to Facebook Messenger. If you're connecting for the first time, you may not see your account listed. To fix this:

1. Go to your Facebook profile settings.
2. Scroll down to "Business Integrations" and click "View and edit".
3. Add ChatbotBuilder to the list of connected apps.

Now we can connect Messenger in ChatbotBuilder:

1. Go to the "Channels" section.
2. Click "Connect" for Facebook Messenger.
3. Select the Facebook page you want to connect.
4. Grant the necessary permissions.

Next, let's connect Instagram:

1. Go back to the "Channels" section.
2. Click "Connect" for Instagram.
3. Follow the steps to connect your Instagram account.

Now we need to do the Handover Protocol to allow ChatbotBuilder to manage messages:

1. Go to your Facebook page settings.
2. Find the "Advanced Messaging" section.
3. Configure the Handover Protocol to use ChatbotBuilder for both Facebook and Instagram.

We're now connected to Messenger and Instagram! Next, we'll set up comment automation for both platforms.

To connect your chatbot to Facebook Messenger and Instagram, you need to set up the Handover Protocol. This protocol allows your chatbot to seamlessly hand over conversations to the appropriate platform.

Here are the steps to implement the Handover Protocol:

1. Facebook Messenger:

   • Go to your Facebook page settings and find the "Advanced Messaging" section.
   • Click on "App Settings" and select "Handover Protocol".
   • Choose "Chatbot Builder" from the list of apps and save the changes.

2. Instagram:

   • Go to your Instagram account settings and find the "Business Integrations" section.
   • Click on "View and Edit" for the Chatbot Builder integration.
   • Ensure that the Handover Protocol is configured to use Chatbot Builder.

By setting up the Handover Protocol, you're telling Facebook and Instagram that any messages or comments from users should be directed to your Chatbot Builder chatbot. This allows your chatbot to seamlessly take over the conversation and provide the appropriate responses.

Remember to test the Handover Protocol thoroughly to ensure that it's working correctly. You can do this by commenting on your Instagram posts or sending messages to your Facebook page and verifying that your chatbot is responding as expected.

Overview

• Instagram is a powerful platform for engaging with your audience, and comment automation can help you scale your interactions.
• When setting up comment automation, it's important to follow Instagram's rules to avoid getting your account suspended.
• The key is to provide value to your followers through genuine, personalized responses, not spammy automated messages.

Steps

1. Connect Instagram to ChatbotBuilder: First, you'll need to connect your Instagram account to ChatbotBuilder. This allows the chatbot to access and respond to comments on your posts.

2. Set Up the Handover Protocol: Next, you'll need to set up the Handover Protocol between Facebook/Instagram and ChatbotBuilder. This tells the platforms that ChatbotBuilder is authorized to manage comments on your behalf.

3. Create a Comment Automation Flow: In ChatbotBuilder, create a new flow specifically for automating Instagram comments. This flow will handle the logic for responding to comments.

4. Craft Personalized Responses: When responding to comments, avoid generic, spammy messages. Instead, craft personalized responses that provide value to the user. You can use the AI capabilities in ChatbotBuilder to generate contextual, helpful replies.

5. Respect Instagram's Rules: Remember to follow Instagram's policies around comment automation. This includes:

   • Responding to new comments only, not replying to your own bot's responses.
   • Avoiding the use of the same message for all comments.
   • Limiting the number of comments you send per day to avoid being flagged as spam.

6. Test and Optimize: Continuously test your comment automation flow and monitor its performance. Adjust your responses and strategies as needed to improve engagement and avoid any issues with Instagram.

By following these steps, you can set up a powerful comment automation system on Instagram that helps you build stronger relationships with your followers, without running afoul of the platform's rules.

To set up comment automation on Facebook:

1. Go to the "Marketing" section and click on the "Facebook Comment Automation" option.

2. Click "Create" to set up a new automation.

3. Name the automation, e.g. "Social Media Manager".

4. For the "Flow", select the private message flow you created earlier for Facebook.

5. For "Comments", select "All comments" to respond to all comments.

6. You can exclude certain keywords or phrases that you don't want the bot to respond to, e.g. "copyright", "spam", etc. Set these to be hidden.

7. For "Reply Settings", you can choose to only reply once per user or reply to users who have already commented on other posts.

8. Enable "Like user's comment" if you want the bot to like the user's comment.

9. Set the "Reply Delay" to "Random within 3 minutes" to avoid spamming.

10. Click "Save" to activate the automation.

Now, any new comments on your Facebook page will trigger the bot to respond using the private message flow you set up earlier. The bot will respond publicly and can also send a private message if desired.

Remember to monitor the performance and adjust the settings as needed. The key is to provide value to users while following Facebook's policies around automation.

Providing Safe Viewing Options for the Solar Eclipse

To help users find safe ways to view the upcoming solar eclipse, we'll create a function that provides information and links to reputable suppliers of solar eclipse glasses.

1Please tell the user that they can find links to selected suppliers of safe solar eclipse viewing glasses. These include companies that offer certified, ISO-compliant glasses to view the eclipse safely. Keep your responses under four sentences and always use the same language as the user.

The function will check the user's language and provide the information and link in the appropriate language. This ensures a seamless and helpful experience for the user.

Sharing the NASA Live Stream

For users who may not be able to view the eclipse in person, we'll create a function that provides access to the NASA live stream of the event.

1Tell the user that if they are unable to view the solar eclipse in person, they can watch the official NASA live stream. Provide the embedded video link so they can easily access the live feed. Always use the same language as the user.

This function will detect if the user is accessing the chatbot through the web interface, and if so, it will embed the live stream directly in the chat. If the user is on a different platform, it will provide a card with a button to access the live stream.

Collecting User Information for the Safety Flyer

To provide users with a comprehensive solar eclipse safety flyer, we'll create a function that collects the user's first name, last name, and email address.

1Clearly state that the user must provide their first name, last name, and email address in order to receive the solar eclipse safety flyer. Do not make up or assume any of this information - the user must provide it themselves. Use the same language as the user throughout the interaction.

This ensures we have the necessary information to deliver the flyer and maintain accurate records, while respecting the user's privacy by requiring them to provide the details directly.

By incorporating these helpful functions, the chatbot becomes a valuable resource for users seeking information and resources related to the upcoming solar eclipse. The functions provide a seamless and personalized experience, delivering the right information and content at the right time.

Here is a concise summary of the key points covered in the section:

• The AI assistant Celeste was created to be a friendly and smart guide to help people learn about the upcoming solar eclipse in a fun and engaging way.
• Celeste's purpose is to educate, inform, and engage users about the solar eclipse on April 8th, 2024.
• The AI assistant provides detailed insights into eclipse viewing safety tips and interactive content.
• Celeste is designed to always speak the same language as the user and avoid discussing topics outside the realm of the solar eclipse.
• The AI assistant should never make up information and must always collect the user's first name, last name, and email address before providing any content or resources.
• Celeste can provide recommendations on where to purchase safe solar viewing glasses and share a link to the NASA live stream of the eclipse for those unable to view it in person.
• Overall, the goal is for Celeste to be a helpful, informative, and user-friendly AI guide for the upcoming solar eclipse event.