Unleash AI Chatbot Potential: Master Advanced Flow Control in Chatbot Builder

In this section, we will explore how to use functions to create a more engaging and personalized user experience within your chatbot. By leveraging the power of functions, you can seamlessly integrate video content and provide a tailored experience for your users.

First, we'll create a flow that will serve as the destination for our function. This flow will include an embedded YouTube video for users accessing the chatbot through the web chat channel, and a card with a thumbnail and a link to the video for users on other platforms.

To set this up, we'll start by creating a new flow called "Prompt Engineering Tutorial" and configure it to trigger the "Build First AI Chatbot" flow. We'll then head over to the Open AI Integrations section and add the "Prompt Engineering Tutorial" function to our master prompt.

Next, we'll dive into the details of the "Prompt Engineering Tutorial" flow. We'll begin with a condition that checks the current channel. If the user is on the web chat channel, they'll be presented with an embedded YouTube video. For all other channels, they'll receive a card with the video thumbnail, title, and a link to the video.

By implementing this approach, you can ensure that your users have a seamless and engaging experience, regardless of the platform they're using to access your chatbot. This technique is particularly useful for course creators or content creators who want to share video tutorials or other multimedia content with their audience within the chatbot interface.

Remember, the key to mastering advanced flow control with functions is to think creatively about how you can leverage these tools to enhance the user experience and deliver valuable content to your audience.

When using Chatbot Builder's web chat integration, you can embed YouTube videos directly into the chat flow. This allows users to watch the video without leaving the chat interface.

To implement this, you'll need to create a condition that checks if the current channel is web chat. If it is, you can add a message block with the embedded YouTube video code. For users on other channels that don't support embedded videos, you can provide a card with the video thumbnail, title, and a link to the YouTube video.

This approach ensures a seamless user experience, where web chat users can watch the video in-line, while users on other channels are still able to access the content through a card with a link.

To provide a better user experience for users accessing the chatbot on non-web chat platforms, we can create a card-based video link that displays a thumbnail, title, and a "Watch Now" button that links to the video.

Here's how it's done:

1. In the flow, we first check the current channel using a condition. If the user is on the web chat platform, we display the video directly embedded in the chat.
2. For non-web chat platforms, we create a card element that includes the video thumbnail, title, and a "Watch Now" button that links to the video.
3. The card provides a consistent and engaging way to present the video content to users on platforms that don't support embedded videos.
4. By offering both an embedded video for web chat and a card-based link for other platforms, we ensure that all users can access the tutorial content in a seamless and user-friendly manner.

This approach allows course creators and content providers to share their video tutorials with their audience within the chatbot, regardless of the platform the user is on, providing a better overall experience.

To connect the function to the chatbot, follow these steps:

1. Go to the "Integrations" section and select "Open AI".
2. Click on "Edit" to access the Master Prompt.
3. Scroll down to the section where you want to add the function.
4. Click "Add Function" and select the function you created earlier, in this case, "Prompt Engineering Tutorial".
5. Save the changes to the Master Prompt.

Now, the function is connected to the chatbot, and when the user triggers the function, they will be directed to the flow that provides the tutorial video.

In this video, we explored how to use functions in ChatbotBuilder to provide a more engaging and personalized experience for your users. By creating a flow that conditionally displays an embedded video or a card with a link to a YouTube video, you can cater to users on different platforms and ensure they have access to the content they need.

This approach is particularly useful for course creators or content creators who want to share tutorial videos or other educational materials with their audience within the chatbot. By leveraging the capabilities of functions, you can create a seamless and interactive experience that enhances the user's engagement with your content.

In the next video, we'll explore an even more powerful use of functions - capturing user information before sending them to a specific flow. This will allow you to further personalize the experience and gather valuable data to improve your chatbot's performance.